Free shippingon all timepiece purchases, over $45
Hassle-free returns30-day postage paid returns
One-year warrantyon all items
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FAQs

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Are Dinney Clarkson accessories waterproof?

They are 3ATM water resistant! However, to keep the metal components in the best condition, we recommend that you avoid all contact with water. They are resistant to everyday use and light rain.

How do I know whether my Dinney Clarkson is authentic?

To ensure the authenticity of a Dinney Clarkson accessory, it must be purchased directly from our website. Any purchases made via e-commerce platforms such as eBay and Groupon, or an unauthorised third party vendor on Amazon, impose risk of receiving an item that is counterfeit, used, or defective. Dinney Clarkson cannot honour any warranty claims that are not accompanied by the original documentation. 

What is Qlickswitch™ or a Deployment Clasp?

Learn more about our Qlickswitch™ enabled interchangeable straps features here.

Does Dinney Clarkson ship internationally?

Absolutely. If you can read this, chances are that we ship to you. Please refer to our Shipping Policy for the specifics.

Although we provide worldwide shipping, at this time our courier service may reject to deliver certain goods to countries that are subject to restrictions, please read here to find out more.

If there are any issues encountered during checkout, do not hesitate to contact us so that we can take care of them right away.

Which currency is displayed on the website?

The different currencies visible on the Dinney Clarkson website are for reference only and are all based on GBP. Should there be any price discrepancies, the price in GBP shall prevail.

Please note that we are not responsible for any discrepancies in currency values or conversion rates that your bank, building society or credit card company may use when purchasing our website. For any questions regarding this, please contact your bank, building society or credit card company, respectively.

How much does shipping cost for my order?

For a limited time, it's absolutely FREE OF CHARGE* so make use of this by shopping now!

Please note that orders received from outside the United Kingdom may be subject to customs tariffs (duties) levied upon arrival at the destination country, depending on your local authorities. For more information regarding additional monies levied by your local government, we suggest that you contact your local customs office.

*for orders over £40

My order is a gift, can the invoice be removed?

Should you wish to have an invoice removed for your order, simply let us know that your order is a gift in the Notes section at checkout and we will be happy to exclude it. This may not be possible for countries outside the EU, as we are sometimes required by law to include commercial invoices in the shipment to state the shipment’s value.

Where is my email order confirmation?

If an order was placed, verified, and processed successfully, you should receive an automated order confirmation via email.

It is unlikely but possible that you did not instantly receive your order confirmation due to high volumes. The order confirmation will be sent out to you via email within 48 hours. We kindly ask you to wait 48 hours to receive your order confirmation before contacting us. 

If you have not received an order confirmation, we recommend you to contact us at customer@dinneyclarkson.com so we may investigate this for you. It is possible that your order was unsuccessful, or that the email address you have provided was incorrect. In the events that you have been debited in your bank account, you can safely know that your order has been successful.

Can I change my delivery address?

If you wish to make a change in your delivery address before dispatch, please email us at customer@dinneyclarkson.com quoting your order number, and provide us with the original recipient and address, as well as the new recipient and address. This way we can do our best to assist you in this matter. Please note that we will not be able to process this once the package has left our warehouse, and this process will delay delivery time which we are not responsible for.

When will I receive my order?

Once an order is placed, it is processed by our warehouse on the following working day. It is then selected, packed, and dispatched. Upon dispatch, you will receive an email notification containing your tracking information, along with an estimated delivery date (if applicable).

If you live in the United Kingdom, it aims to arrive in 1-4 working days. You should receive your order no longer than 15 working days after dispatch, depending on your location in the world, and your proximity to a major city. Packages are not delivered on weekends and bank holidays. Please refer to our Shipping Policy for more details. Unfortunately, during our current named promotional campaign, delivery times may be 5-10 working days longer than usual. 

Tracking information hasn't been updated in awhile, is that normal? 

Yes. that is normal. International packages can take awhile to travel overseas and clear customs. Shipping couriers are unable to track an item that is in international transit until it has cleared customs and entered your country. Once the order is picked up by your local courier or postal service, the tracking information will be updated again.

Please note that tracking services are not supported in a small number of destination countries, in which case, the shipment will be tracked from dispatch to receipt by linehaul.

Why didn't my order come in one package?

We occasionally ship your orders from different warehouses so they can reach you faster. Our stock is spread out over multiple fulfilment centres which means orders containing multiple items may be shipped individually. It is possible for you to receive one item before the next, so don't panic if you don't receive all of your items at once, rest assured they are on the way. 

I have received the incorrect product, what should I do?

If you receive your package with incorrect items, please contact us immediately at customer@dinneyclarkson.com quoting your order number, we will do everything to rectify it as promptly as possible.

In the unlikely event that a package has been lost or missing (confirmed by delivery tracking information), we will process a reshipment of the order. Packages that show a confirmed delivery from our shipping partners will be subject to investigation and ineligible for any applicable refunds until resolved. 

The items I've received are too small or too big, can I get a refund?

Unfortunately we cannot offer refunds or returns for sizing issues as all relevant measurements are stated on the product descriptions.

Do you sponsor brand ambassadors?

Absolutely! If you are someone with a significant social media following, please reach out to us and we would love to sponsor you so we can spread the word about Dinney Clarkson! Please feel free to email us at partners@dinneyclarkson.com or simply reach out on Instagram via Direct Message from your relevant social media page. Be sure to include your full name, telephone number, email address and any relevant information such as links to your social media pages, etc. Our Collaborations Department will review your request and contact you directly at their earliest convenience.

How should I care for my Sterling Silver accessories?

The best way to prevent tarnishing is to store clean, dry sterling silver in a dry airtight container, such as a resealable bag. Placing an anti-tarnish strip with the silver in the airtight container will also help fight against tarnish. After taking off your silver accessories, clean it with a dry soft cloth before putting it back into an airtight container. A general rule of thumb for silver: it should be the last thing put on before leaving the house, and the first thing removed when returning home.

Try not to leave silver jewellery in the bathroom. Humidity can speed up the oxidation process that produces tarnish. Minimise its contact with chemicals (hairspray, perfume, body lotion, bleach, etc.) and do not wear it in the shower, swimming pool or hot tub to ensure durable brilliance. A film can form if soap or cleaning agents are not washed off completely. This film will become a magnet for dirt, dust and other contaminants.

My Sterling Silver accessories are tarnished, how should I clean them?

Use our silver polishing wipes included alongside your silver accessories to remove oxidation from silver. Tissues and paper towels can cause scratches. Make sure the cloth is clean since any residual dirt and grit left on the cloth from previous use can leave scrapes and pits. Use light pressure and allow the cloth to do the work for you.

Commercial cleaners can also be purchased at high-street jewellery stores, they are very strong and will remove all oxidation. Always follow the instructions on the labels.

If you’d like to avoid harsh commercial cleaners and the polishing cloth doesn’t work, gently hand wash the silver components (without the gemstones or pearls) in warm water containing a few drops of mild dishwashing liquid. If the accessory contains gemstones or pearls, use a cotton swab with mild dishwashing liquid instead to wash only the silver components, do not submerge the entire piece into water. Use a cotton swab for tight corners. A soft baby toothbrush can be used for more abrasive cleaning when needed. Thoroughly rinse and completely dry the sterling silver before storing, as moisture itself can contribute to tarnishing.

Never use chemicals such as chlorine bleach, denatured alcohol, turpentine, acetone and ammonia, toothpaste or other abrasives as they are all harmful to metals, gemstones and pearls. Some websites recommend toothpaste as a cleaner, but this is in fact not an accepted practice by fine jewellers. The abrasives in toothpaste can damage the surface of the metal.

If the above steps do not remove the tarnish on the sterling silver, it may require a visit to a professional jeweller who will either clean the sterling silver with an ultrasonic cleaner, or buff it with stages of abrasive paper.

FAQs